Microsoft CRM 4.0 Customer Service
Improve customer satisfaction and service effectiveness with Microsoft Dynamics CRM 4.0 for Customer Service
Deliver customer information, case management, service history, and support knowledge directly to the desktops of customer service representatives and supervisors, giving them the tools to deliver consistent, efficient service that enhances customer loyalty and profitability. Microsoft CRM provides a comprehensive customer service solution that is familiar to users, completely customisable to your business process, and scalable to meet enterprise demands.
View the MS CRM 4.0 customer service data sheet
Microsoft CRM 4.0 Customer Service
- Deliver Superior Customer Service. Utilise multiple interaction channels, including phone calls, e-mail messages, in-person communications, and self-service Web sites to quickly create, manage, and resolve service issues. Use streamlined access to cases, customer history, Service Level Agreements (SLAs) and a powerful Knowledge Base to support customers effectively and productively. Enable customer service representatives to create a more consistent service experience using agent scripting provided through Windows Workflow Foundation or integrated 3rd party products.
- Manage Work More Efficiently. Create a productive work environment for your customer service representatives with Microsoft Dynamics CRM. Whether implemented through Microsoft Office SharePoint Server, within the context of a contact center agent desktop, or as a natural extension of Microsoft Outlook, Microsoft Dynamics CRM can help your business to productively manage customer incidents, service contacts, and knowledge from a single, scalable business application. With the familiar Microsoft Dynamics CRM interface, your business can quickly bring new service representatives up to speed while reducing training costs.
- Automate Service Processes. Assign, manage, and resolve support incidents with automated routing, queuing, and escalation of service requests, along with case management, communications tracking, and auto-response e-mail. Use Windows® Workflow Foundation to create and execute robust service processes that span the customer service organisation. For enterprises seeking to make service a core competency of their organisation, Microsoft Dynamics CRM 4.0 can extend throughout the customer value chain to include other departments or areas of the business, as well as partner and supplier organisations.
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