Microsoft CRM whitepapers and guides
Microsoft Dynamics CRM 4.0 Optimising and Maintaining Performance
This white paper is intended to complement, rather than replace, existing resources that are specific to optimising and maintaining the components that make up an MS Dynamics CRM implementation. To that end, this document provides relevant context for each topic, information on maintaining and optimising that component specifically within the MS Dynamics CRM implementation, and links to related resources that may offer additional guidance for a particular environment.
Find, Win, and Grow Your Customer Relationships with Microsoft Dynamics CRM 4.0
Microsoft Dynamics CRM is a full customer relationship management (CRM) suite with marketing, sales, and service capabilities that are fast, familiar, and flexible, helping businesses of all sises to find, win, and grow profitable customer relationships. Delivered through a network of channel partners providing specialised services, Microsoft Dynamics CRM works with familiar Microsoft products to streamline processes across an entire business.
Microsoft CRM Integration Whitepaper
This paper outlines the functionality and design of features that enable Microsoft® Business Solutions CRM to integrate with other Microsoft Business Solutions applications, as well as with third-party applications. This functionality helps businesses synchronise data across disparate systems and customise how this data is synchronised.
CRM Software Review Guide
The mindset for acquiring customer relationship management (CRM) solutions is no longer about simply adding technology but rather about buying solutions that fit into your existing business environment and that your people will actually use.
This 31-page guide takes you through evaluating Microsoft Dynamics CRM version 3.0, giving you a fuller understanding of how it is designed to work the way you do, work the way your business does, and work the way technology should.
Microsoft Dynamics CRM – Performance Report Whitepaper
This report summarises the performance test results of 2,000 concurrent
users of Microsoft CRM 3.0 executing a heavy load of sales and marketing
transactions on a single 4-processor Intel® Xeon® CRM application server.