Sage CRM SalesLogix Customer Service
Track and Resolve Customer Questions, Issues, and Requests
Sage SalesLogix Customer Service provides the advanced issue tracking and resolution tools needed to quickly resolve customer questions, issues, and requests and deliver a high-quality customer experience. Each service ticket created contains detailed information including a unique ticket ID number, contact info, type, status, urgency, assignment, date required, and service contract details.
From within a ticket, employees can search for solutions or schedule activities (phone calls, meetings, or to-dos) to follow-up on open issues. Service reps can also easily communicate with customers by sending email with attachments such as white papers, quotes, or product info. Tickets are associated with Accounts and Contacts, so a record of all service interactions, past and pending, is maintained in Sage SalesLogix and can be viewed by employees from across your organisation.
See also:
SalesLogix Sales
SalesLogix Support